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Privacy Policy

We at Maesta are committed to protecting your privacy. This Privacy Policy applies to data collected from users (whereby users implies registered users and visitors both) by our e-commerce website (The Site). This Privacy Policy outlines the manner in which the Company collects, uses, maintains and discloses information collected from users of our Site. This privacy policy applies to the Site and all products and services offered by Argento Retail Pvt. Ltd.

Before using this site, you are required to read the Privacy Policy. By using this website you accept to have read and agree to this privacy policy. If you are not comfortable with the policy or do not accept it, please do not use our site. The terms of the privacy policy may be changed from time to time and shall be updated on the Site. We request you to review the policy once in a while to keep yourself updated with changes in the policy (if any). Your continued usage of the site following the changes in the privacy policy signifies your acceptance of the changes.

To serve you we need to know you - How information is collected form users

  • We collect information from users whenever they:
  • Register on our website
  • Order products from our website
  • Subscribe to our newsletter
  • Contact us via customer care – phone, email, live chat etc.
  • Engage into any other activity with us which may require a user to enter personal information


What information we collect from you

Personal Information: This implies information which can be used to identify who you are. We may ask users for personal information including:

  • Name, email address, username and password
  • Contact information - contact number, mailing address, email address
  • Age and gender
  • Your picture to enable virtual try-on of our products(Coming Soon)
  • Credit card/debit card information as we shall deem appropriate

It is completely up to the user to provide us with the required information alternatively they can continue to browse the Site anonymously. However, certain activities on our Site registering, placing order etc. would mandatorily require the user to provide the personal information as mentioned above.

Additional Information Collection - Cookies

Our Site will also use Cookies to collect user specific information and enhance their browsing experience. Cookies are files that web servers may place on your system when you visit a website. You have the option to disable cookies or require the web browser to ask your permission before accepting any new cookie. Alternatively, you can also delete cookies stored on your system.

What do we do with Users Personal Information

Information collected from users while registering, placing order or through cookies shall be used by us for the following purpose:

  • We use the personal information collected for processing and delivering your purchases on the Site
  • We also use the information to enhance User Experience and also to inform you of other products, services, offers etc. which we may make available from time to time.
  • We also use the information and feedback provided by you to continually improve our website.
  • To send periodic emails or text messages regarding products, offers etc.
  • To send update on status of your purchases and orders.


We care about protecting your Personal Information

We take adequate measures to ensure security of your personal information. Personal Information shared by users is solely for use by us and we do not sell or voluntarily share such information with any unrelated third party. We shall share the information with third party only for the purpose of processing and delivery of your order.

Any information which you share on a public/social forum, where it is publicly accessible, does not constitute personal information and is thus not subject to protection under this privacy policy.

Not with standing the terms above, we may need to disclose your personal information if required to do so by law or to exercise our own rights and policies or for any other valid reason. Only in such cases, shall we disclose your personal information in good faith considering that it is necessary to do so. When you provide us your personal information, you agree to have read and understood that we may need to disclose your personal information as per this clause and you provide your consent for the same.

However, in spite of the measures we take to protect your personal information, we cannot guarantee complete security. Any personal information provided by you to us is at your own risk.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to the Privacy Policy

Argento Retail Pvt. Ltd. has the discretion to update this privacy policy at any time. Whenever the policy is updated, the date of updation of the policy is also entered on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Argento Retail Pvt. Ltd., Office 14, 5th floor, Mahima Trinity, Swej Farm, New Sanganer Road, Sodala, Jaipur-302019

Contact No.:

0141-5111677, 4002677


Shipping Policy

We at Argento Retail Pvt. Ltd. strive to deliver products purchased from us in excellent condition with good quality packaging and in the fastest time possible. We use reputed courier agencies only for shipping your orders.

Delivery Time:

You will get an estimated delivery time at the time of placing the order. Usually it can take up to 3-5 working days for an order to be processed and shipped

Delivery charges:

Delivery is chargeable for all orders.

Checking Order Status:

Once your order is shipped, we shall send you an email with the tracking information. Else, you can contact us by email or call to check status of your order by providing the order reference number.

If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.

Exchange Policy

We offer a 14-day Exchange policy which allows you to exchange any product purchased from us within 14 days of receipt of the product – the day you receive the products is counted as Day 1. The request for exchange needs to be made within 14 days of receipt – once the 14 day period is over – unfortunately we cannot offer accept the exchange.

Exchange Process:

  • Initiate an exchange request by contacting our customer care via call/email/chat
  • Once the exchange request is accepted – you can courier it back to us through normal courier service. The product should be exchanged with original tags, packaging and in unused and unsoiled condition
  • We shall intimate you once we received the exchanged product.
  • The return product shall be inspected by our exchange team. If all is ok – product is undamaged and with original packaging and original tags, we shall approve your exchange request.

Upon approval of exchange request, we shall exchange the products on the same price value or the higher price value and the difference amount should be paid.

Terms Of Use

We thank you for visiting our ecommerce portal (the site) which is operated by Argento Retail Pvt. Ltd., Office 14, 5th floor, Mahima Trinity, Swej Farm, New Sanganer Road, Sodala, Jaipur-302019.Throughout the site, the terms “we”, “us” and “our” refer to Argento Retail Pvt ltd. ArgentoReatil Pvt. Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then please do not access the website or use any of the services.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Services offered by this website and the Terms of Agreement and Policies which the User is required to accept and agree to is meant only for Users who are permitted to enter into and be bound by a legal contract as per law. If for any reason you are not permitted by law to be bound by the agreement and policies then you are not permitted to use Services offered by the Site. As an alternative you can use the services under parental supervision.

By entering into this agreement and using Services of the Site you confirm that you are legally entitled to enter into the agreement and nothing can invalidate this agreement.


Only individuals over 18 years of age who can enter into the agreement are entitled to use Services of the Site. If you are under 18 years of age and would like to purchase eyewear from us, you could do so only under adult supervision. In such a case, the adult would be the user and would be legally bound by the agreement.


Our Privacy Policy details how we collect and use your information. When you use our Services you agree to have read, understood and agreed to our Privacy Policy.

User Registration:

Users can browse most of the features of our website without registering and making a user account. However, features like online purchase would necessarily require Users to register and make an account. Since we would need your account information to provide you Services, you agree to provide us with complete, true and accurate information about yourself while registering. You also agree to update your information in an event of change. If there is any error or delay in our Services due to incorrect account information provided by you, we will not be responsible.

User is solely responsible for all activities taking place through their account. User is also responsible for maintaining their account information secure and should not share the same with anyone else.

Service Offerings:

We offer to sellnon-prescription eye-wear (frames, sun glasses, wrist watches and ties) from high-end manufacturers through the ecommerce site

We try to display and describe the colors and features of the products on the Site as accurately as possible. However, we do not guarantee that the color of the products you receive would be exactly as displayed on your monitor while ordering – as the color visible to you is dependent on your monitor and display settings.

User has the option of returning any product in unused and unsoiled condition within 14 days of delivery as per our return and refund policy.

We currently offer the following products:


Non-Prescription Eye-Wear, Optical Frames without any prescription lenses.


This means ordering Sun Glasses without any prescription lenses.


You can also order Silicon belt Analog wrist watch which we have in 13 attractive colors.


We have Micofibre and Silk Blended ties with patterns like Stripes, Checkers, Geometrical, Polka Dots and Solid Plain.

User needs to choose the desired product and add it to cart.

Pricing and Payment:

The prices for all products being offered for sale through the site are mentioned for each product and are covered under the Terms of Use by reference. Final price for your order will be displayed before you proceed for payment and checkout.

Payment is accepted by the following modes:

    • Online payment via Credit Card/Debit Card/Internet Banking using Payu Money
    • Paytm Wallet

Payment option available to you shall be displayed at the time of placing the order.

Shipping & Exchange Policy:

Please Refer to our Shipping Policy, Exchange Policy

General Terms & Conditions:

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Third Party Websites and tools

We may provide you with access to third-party tools over which we neither monitor nor has any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Such cancellation of orders shall be communicated to the user and we are in no way responsible for any inconvenience arising to the user due to such cancellation.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

All the images, content, information and data displayed on the site are copyright of Argento Retail Pvt. Ltd. All the products, logos, features, trademarks being displayed and sold through our site are the Intellectual Property of the manufacturer’s/prinicipal companies and are being offered through our website under license/agreement with them.

We at Argento Retail Pvt. Ltd. strive to provide accurate and correct information on our website, however we do not guarantee, represent or warrant complete accuracy of the information.

We are not liable for any damage, loss, injury – direct, indirect, punitive, incidental, special or consequential, or damage of any other kind arising from your use of our site, services and any product purchased using our site/services.

We also do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error-free and are not liable for any delay or interruption in use of our website and services. We reserve the right to discontinue any or all of our products/services at any time without any notice, at our own discretion and are not liable for any compensation or explanation to anyone.

User also agrees and understands that they acess and use our site and services at their own risk. We have no liability over what information, products and services the user acquires from us. Any information and data downloaded (if at all) from our site is solely at the risk of the user – we are not liable for any loss or damage that may result from the download.


You agree to indemnify, defend and hold harmless Argento Retail Pvt. Ltd.and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Rajasthan, India.

Changes to Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those change